Subscriptions

Manage or cancel

Apple controls subscription billing, renewals, trial eligibility, and cancellation.

Open Apple subscriptions
Purchases

Request a refund

Refund requests for App Store purchases are reviewed and processed by Apple.

Open Apple's refund page
Privacy

Control your data

Review permissions, request information, or delete your Glyph account and data.

View privacy choices

Restore a subscription

Sign in with the same Apple Account and the same Glyph account used for the original purchase. In Glyph, choose Already subscribed? Restore access from the subscription screen, or use the restore option in Profile. Restoring does not create a second subscription or charge you again.

A free trial is still a subscription

Eligible learners may see a free introductory period. You still confirm the selected subscription through Apple, and it renews at the price Apple shows unless canceled before renewal. Trial eligibility is shared across the Glyph subscription group and is determined by Apple.

Voice or microphone trouble

  • Confirm Glyph has microphone access in iOS Settings.
  • Check your connection and try again without Bluetooth if the wrong microphone is active.
  • Move somewhere quieter and speak at a natural conversational volume.
  • If the issue continues, send the app version, iOS version, device model, and the screen where it occurred.

Delete your Glyph account

In the Product app, open Profile → Privacy → Delete my account and data. The app asks you to confirm before deletion begins. Deletion removes the Glyph account and associated Glyph-owned Product data. It does not cancel an Apple subscription, so manage billing separately through Apple.

Still stuck?

Write to hello@terzima.com. Screenshots can help, but remove personal information you do not want to share. For privacy requests, see the Privacy Policy and Privacy choices.